Contacting KAWS
   · Monday - Friday
   · 7 AM to 6 PM (GMT+ 07:00) Asia Pacific Standard Time

Phone
   · 66-08-6335-1060

Email
   · Sales/Info:  sales@kaws.biz
   · Support:     customerservice@kaws.biz

Address
      KAWS.
      18 Seri_Thai Rd. Kannayao
      Kannayao, Bangkok 10230 Thailand

Obtaining Service
Please contact KAWS directly for service and support. Most issues can be resolved quickly and easily without returning the product. Any returned product must have authorization, insurance, and proper packaging prior to shipment.

KAWS 1-Year Warranty
Our Exclusive warranty covers defects in material and workmanship. We will repair or replace any housing that is found to be defective at no charge to you (including return shipping). Click here for more details….  

 

Shipping Instructions and General Information
The easiest way to be sure you have included all the information we will need to complete your repairs in a timely manner is to download our Service Request form and fill it out. You can also follow the instructions below.

Shipping Instructions
Please be sure to include the following information with your equipment when you send it in for service. If you are unsure of the proper way to package your equipment for shipping, please see "packaging your equipment" below.

I. Contact Information
Include all personal contact information in the space provided. (If your shipping address is different than your mailing address be sure to include this information.)

II. Warranty Documents
If your equipment is under warranty, be sure to include proof of purchase and the warranty card (if available) with your camera.

III. List of Equipment
List each item and the serial number(s). To find out where the serial number for your particular piece of equipment look at the service section of our web site.